Consumer Warning

Scam warning follows telemarketer rules in Oklahoma

Coyle resident and truck driver Mike Waltman said when he’s not on the road, the last thing he wants to hear is the phone ringing off the hook with telemarketing calls.

If his phone rings during dinner or once he’s gone to bed, it’s usually a prerecorded message selling him a dream vacation, extended warranty or something else he doesn’t want.

Waltman, 59, isn’t alone in his frustration.

Complaints of unwanted telephone marketing calls have more than doubled since the same time last year, according to the state attorney general’s office. But a new Federal Trade Commission law could stop many of them from disturbing people like Waltman.

"Most of the scams are long on emotion and short on fact,” said Charlie Price, spokesman for state Attorney General Drew Edmondson. Complaints primarily come from people listed on the Do Not Call Registry.

Mitchell Katz, spokesman for the Federal Trade Commission, said most callers who don’t abide by the registry are hawking products that are faulty or don’t exist. They often block their caller identification. Some are also trying to obtain sensitive information or to bilk people.

He said starting Tuesday, certain prerecorded calls, known as robocalls, will be prohibited. Consumers can agree in writing to accept them, but businesses that break the rule could face penalties of up to $16,000 per call.

Read full story [News OK]

Complaints pile up for US Bank

Consumerwarning.org has heard a lot of complaints about US Bank, however chalked it up to “you can please all the people all the time”, however our own experience has taught us that there may be more to the story. Recently after out deposit was “lost” we found it like pulling teeth to get the matter resolved and to actually speak to someone in a supervisory position. It’s been 5 days, and still no resolution and inability to speak to anyone that knows what’s going on at corporate. Stay tuned!

While we will be locating another bank ASAP as US Bank is apparently not concerned about its customers or in the process of going down the tubes like several other banks recently, we thought we would share some links to additional consumer stories:

http://www.complaintsboard.com/bycompany/us-bank-a572.html

http://www.consumeraffairs.com/finance/us_bank_p2.html

Loan modification scams top 10 warning signs

Scams that promise to “rescue” a homeowner from foreclosure are popping up at an alarming rate. Homeowners need to protect themselves and their homes. This is not an easy task.

There is a lot of shame involved with not being able to pay monthly mortgage payments. Homeowners often become secretive, desperate, and vulnerable when facing foreclosure. They may not tell their closest friends they are behind on their mortgage but their lenders make it public knowledge

Con artists and scammers know where to look to find potential victims. Mortgage lenders publish notices before foreclosing on homes. Private firms compile and sell lists of borrowers who have sub-prime loans, pre-foreclosure properties, and properties in foreclosure. Scammers know that people in these situations are often desperate to keep their homes. All it takes for a con artist to start hunting is a newspaper or mailing list and a telephone.

They approach their potential victims in person, over the phone, via email, or by phone. Scammers advertise their services on TV, the radio, in newspapers, and on the web. They offer foreclosure prevention, foreclosure rescue, and modifications. They describe themselves as foreclosure consultants, mortgage consultant, and modification specialists. No matter what they call themselves or name their services, these predators specialize in taking advantage of homeowners trying to save their homes.

Homeowners should immediately be wary of individuals or companies that contact them offering foreclosure prevention or modification services unexpectedly. If someone offers to negotiate a loan modification or to stop or delay foreclosure for a fee, carefully check his or her credentials, reputation, and experience, watch out for warning signs of a scam, and always maintain personal contact with your lender and mortgage servicer.

The Office of the Comptroller of the Currency (OCC)  issued a consumer advisory bulletin in May 2008 which describes common scams, suggests ways for homeowners to protect themselves, and lists 10 warning signs of a mortgage modification scam. The bulletin is as relevant today as it was last year. The entire advisory can be found here.

These are the top 10 warning signs of foreclosure prevention or modification scams:

1. “Pay us $1,000, and we’ll save your home.” Some legitimate housing counselors may charge small fees, but fees that amount to thousands of dollars are likely a sign of potential fraud — especially if they are charged up-front, before the “counselor” has done any work for you. Be wary of companies that require you to provide a cashier’s check or wire transfer before they take any action on your behalf.

2. “I guarantee I will save your home – trust me.” Beware of guarantees that a person or company can stop foreclosure and allow you to remain in your house. Unrealistic promises are a sign that the person making them will not consider your particular circumstances and is unlikely to provide services that will actually help you.

3. “Sign over your home, and we’ll let you stay in it.” Be very suspicious if someone offers to pay your mortgage and rent your home back to you in exchange for transferring title to your home. Signing over the deed to another person gives that person the power to evict you, raise your rent, or sell the house. Although you will no longer own your home, you still will be legally responsible for paying the mortgage on it.

4. “Stop paying your mortgage.” Do not trust anyone who tells you to stop making payments to your lender and servicer, even if that person says it will be done for you.

5. “If your lender calls, don’t talk to them.” Your lender should be your first point of contact for negotiating a repayment plan, modification, or short sale. It is vital to your interests to stay in close communication with your lender and servicer, so they understand your circumstances.

6. “Your lender never had the legal authority to make a loan.” Do not listen to anyone who claims that “secret laws” or “secret information” will be used to eliminate your debt and have your mortgage contract declared invalid. These scammers use sham legal arguments to claim that you are not obligated to pay your mortgage. These arguments don’t work.

7. “Just sign this now; we’ll fill in the blanks later.” Take the time to read and understand anything you sign. Never let anyone else fill out paperwork for you. Don’t let anyone pressure you into signing anything that you don’t agree with or understand.

Read full story [Examiner]

Meat packing company has announced a ground beef recall

E.S. Miller Packing Company of Montgomery, Illinois, is recalling 219 pounds of ground beef. It may be contaminated with e-coli.
It was distributed to customers and restaurants in the Montgomery and Paw Paw, Ill., areas.

The products subject to recall include 10-pound bags of bulk ground beef and 12- and 15-pound boxes of ground beef patties.

Virginia joins chorus warning about unlicensed home protection plans

Virginia’s Bureau of Insurance is warning consumers to avoid a New York-based seller of home warranty products that has been the subject of orders and lawsuits by other state officials.

The bureau, under the oversight of the State Corporation Commission, issued a consumer warning against National Home Protection Inc. of New York City, which it penalized earlier this year for $25,000 and ordered to stop operating in the state as a home protection insurance company without a license.

National Home Protection offers contracts nationwide through its website, and despite a “cease and desist order” in Virginia, homeowners should be aware that they are unlicensed to operate in the state. State insurance law regulates both home protection insurance contracts and home service contracts, which provide coverage for the repair, replacement, or maintenance of a system or appliance that becomes inoperable.

National Home Protection is the subject of suits by the attorneys general in New York and Texas, and faced “cease and desist” orders by state insurance departments, including those in Arizona and Oklahoma, which also fined the company $25,000 for ignoring the order.

Read full story [IFAwebnews]

IL State fire marshal warning on smoke detectors

Illinois' fire marshal wants residents to check their smoke detectors.

Fire Marshal David Foreman wants people to check to see if they are using a smoke detector that was recalled Thursday because it may not sound in a fire.

The Consumer Product Safety Commission announced the recall of 94,000 smoke detectors. They are the Kidde Model PI2000 Dual Sensor Smoke Alarms.

The smoke detectors were sold between August 2008 through May 2009. They cost between $30 and $40.

Foreman said Illinoisans need to inspect their smoke detectors to see if they have one of those that was recalled.

The Consumer Product Safety Commission says people with recalled smoke detectors should contact Kidde to get a replacement.

Acetaminophen and Liver Injury: Q & A for Consumers

On June 29 and 30, 2009, FDA held an advisory committee meeting in Adelphi, Md., about how to address the problem of liver injury related to the use of acetaminophen in both over-the-counter (OTC) and prescription products. For more information about the meeting, visit the Advisory Committee Web page.

Acetaminophen is the generic name of a drug found in many common brand name OTC products such as Tylenol, as well as prescription products such as Vicodin and Percocet. Acetaminophen is an important drug, and its effectiveness in relieving pain and fever is widely known. This drug is generally considered safe when used according to the directions on its labeling. But taking more than the recommended amount can cause liver damage, ranging from abnormalities in liver function blood tests, to acute liver failure, and even death.

Q: What is acetaminophen?

A: Acetaminophen (pronounced: a∙seet·aminofen), is an active ingredient found in many OTC and prescription medicines to help relieve pain and reduce fever.

It is also found in combination with other active ingredients, called combination medicines, which treat conditions such as:

symptoms of colds and flu
allergy
sleeplessness
Medicines containing acetaminophen are available in many forms, including drops, syrups, capsules, and pills.

Many people call OTC acetaminophen by a brand name, Tylenol. Others may know Percocet or Vicodin, which are prescription brand names that contain acetaminophen and other active ingredients to help relieve pain.

You might see acetaminophen abbreviated as “APAP” on prescription medicines.

In other countries, acetaminophen may have a different name. For example, acetaminophen is known as paracetamol in the United Kingdom.

Q. Are there risks from taking too much acetaminophen?

A: Yes, acetaminophen can cause serious liver damage if you take too much. It is very important to follow your doctor’s directions and the directions on the medicine label.

You may not notice the signs and symptoms of liver damage right away because they take time to appear. Or, you may mistake early symptoms of liver damage (for example, loss of appetite, nausea, and vomiting) for something else, like the flu. Liver damage can develop into liver failure or death over several days.

Acetaminophen is generally safe when taken as directed. To lower your risk of liver damage make sure you do the following:

Follow dosing directions and never take more than directed; even a small amount more than directed can cause liver damage.
Don’t take acetaminophen for more days than directed.
Don’t take more than one medicine that contains acetaminophen at a time. For example, your risk of liver damage goes up if you take a medicine that contains acetaminophen to treat a headache, and while that medicine is still working in your body, you take another medicine that contains acetaminophen to treat a cold.
Q: How can I tell which medicines contain acetaminophen?

A: Medicines have ingredients listed on their labels. On OTC medicines, check the “Drug Facts” label under the section called Active Ingredients. If your medicine contains acetaminophen, it will be listed in this section. On prescription medicine containers, the label will say “acetaminophen” or “APAP.”

Q: When should I talk to a doctor before taking acetaminophen?

A: Talk to your doctor before taking acetaminophen if you

drink alcohol (three or more drinks every day)
have liver disease
Under these conditions, taking acetaminophen puts you at greater risk of getting liver damage, even when taking acetaminophen at the recommended dose.

If you take the blood thinner warfarin, you should also talk to your doctor before taking acetaminophen because taking warfarin and acetaminophen together may raise your risk of bleeding.

Q: How can I safely take acetaminophen?

A: Follow this advice to take acetaminophen safely:

Read all the information given to you by your doctor and follow directions.
Read the information on the OTC “Drug Facts” label or on the prescription label and follow directions.
Be sure you understand the following:
- the dose, which is how much acetaminophen you can take at one time
- how many hours you must wait before taking another dose of acetaminophen
- how many doses of acetaminophen you can take safely each day
- when to stop taking acetaminophen and ask a doctor for help
Never take more than directed, even if your pain or fever isn’t any better. Taking more acetaminophen than directed can put you at risk for liver damage.
Never take more than one medicine that contains acetaminophen. Check the active ingredients of all your medicines to make sure you are taking no more than one medicine containing acetaminophen at a time.
Q: How can I safely give acetaminophen to my child?

A: You can safely give acetaminophen to infants, children, and teenagers if you

Check the active ingredients in the other medicines that your child is taking (or that your child may take) to make sure they don’t contain the active ingredient acetaminophen. Your child should never be taking more than one medicine containing acetaminophen at a time.
Read all the information given by your child’s doctor and follow directions.
Read the information on the OTC “Drug Facts” label or on the prescription label and follow directions.
Choose the right medicine based on your child’s weight and age. On OTC medicines, the Directions section of the “Drug Facts” label tells you:
- if the medicine is right for your child
- how much medicine to give
- how many hours you must wait before giving another dose
- when to stop giving acetaminophen and ask a doctor for help
If a dose for your child’s weight or age is not listed on the label, or you can’t tell how much to give, ask your pharmacist or doctor what to do.

Use the measuring tool that comes with the medicine. It will give the exact dose. If you don’t have the right measuring tool, ask a pharmacist.
Don’t use a spoon that’s meant to be used for cooking or eating. A spoon should not be used to measure medicine because it may give the wrong amount.
Never give more than one medicine that contains acetaminophen. If you give more, it could harm your child.
Prevent medicine accidents:
Keep a record of the medicines you give your child. Write down the dose and time when you give the medicine. This will help everyone who cares for your child know how much medicine your child has had. This will help everyone avoid giving an extra dose by mistake.
Keep medicine where it can’t be seen or reached by children and pets; a locked box, cabinet, or closet is best.
Q: What should I do if the pain or fever doesn’t get better after taking acetaminophen as directed?

A: Take the medicine only as directed. Don’t take more. If the medicine doesn’t help you feel better, talk to your doctor, nurse, or pharmacist.

Q: What should I do if I took too much acetaminophen? What should I do if I gave too much acetaminophen to my child?

A: Don’t wait! Call 9-1-1 or Poison Control at 1-800-222-1222 right away to find out what to do. The signs or symptoms of liver damage may not be noticeable for hours or even days after taking acetaminophen. By the time you notice changes, the liver damage may be severe and could lead to death.

Q: Where can I get more information on acetaminophen?

A: Talk to a doctor, nurse, or pharmacist.
Visit FDA’s consumer Web pages:
Don’t Overdo It with Acetaminophen

Contact the FDA at 1-888-INFO-FDA.
Or, e-mail questions to FDA at druginfo@fda.hhs.gov
This article appears on FDA’s Consumer Updates page, which features the latest on all FDA-regulated products.

Consumer Warning: 'Jury Duty' Scam Is Everywhere

It's the obligation of every citizen -- jury duty.
It's the latest scam sweeping the nation -- the FBI says the jury duty scam is now here.

"Playing on people's good intention on complying with grand jury," said FBI Supervisory Special Agent Austin Berglas.

Here's how it works: You get a phone call or an e-mail from a person claiming to be a government official, a police officer, an FBI agent, an officer of the court. They say there is a warrant out for your arrest because you failed to show up for jury duty. For "verification" purposes they start to ask about your personal information.

"Social security numbers, address … you name it, that's the prize," Berglas said.

At this point you never remember receiving a notice but now, it's too late said Berglas.

"The end result is they want to take money out of your personal account," Berglas said.

The scam is so widespread many people are posting warnings about it on YouTube.

"They know people want to do the right thing so when they see an e-mail reportedly from the FBI they believe that people will click on that link and then they can install malware on the computer," Berglas said.

That's a computer virus that will give the bad guys access to all your personal information, including your checking and savings accounts if you bank online.

Read full story [CBS Broadcasting]

Outdoor Play Sets Sold Exclusively at Toys“R”Us Recalled

Outdoor Play Sets Sold Exclusively at Toys“R”Us Recalled by Step2® Due to Fall Hazard; Swings Can Break

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.
Name of Product: Step2 Play Up Gym play sets

Units: About 4,300

Manufacturer: The Step2 Company LLC, of Streetsboro, Ohio

Hazard: The triangular hangers that attach the swing’s ropes to the upper rail of the play set can break, posing a fall hazard to children.

Incidents/Injuries: Step2 has received 17 reports of hangers breaking. No injuries have been reported.

Description: This recall involves Step2 Play Up Gym play sets. The recalled outdoor play sets include a platform, climber, slide area and two swings and have a model number of 797300. A red “Step2” logo plate is attached to the front of the play set. Play sets that have hangers with white plastic bushings are not subject to this recall.

Sold at: Toys“R”Us stores nationwide from January 2009 through April 2009 for about $400.

Manufactured in: China (hanger component), United States (play set)

Remedy: Consumers should immediately stop using the recalled play sets and contact Step 2 to receive a set of replacement hangers and instructions.

Consumer Contact: For additional information, contact Step2 at (800) 347-8372 between 8 a.m. and 6 p.m. ET Monday through Friday, or visit the firm’s Web site at www.step2.com

BBQ Beware - Beef Recall From Valley Meats - 96,000 Pounds

Weekend BBQers beware, a huge beef recall from Valley Meats LLC of Coal Valley, Ill. may have you checking your labels.  According to a report from the Quad Cities, WQAD.Com, the government calls this a Class One recall. That means there is a reasonable chance that eating this product will cause serious health problems.
 
The Chicago Tribune has this on the recalled beef and how to spot it. "The beef was produced in March 2009 and distributed in 10-pound to 40-pound packages, sold under brand names including Grillmaster, J&B, Thick 'N Savory, 3S, Klub and Ultimate. All of the recalled beef products bear the establishment number "EST. 5712" inside the USDA's inspection mark.

A list of the recalled products -- all of which were produced on March 10 and packaged under a variety of labels -- is posted at http://www.fsis.usda.gov/