After John Lowmeyer recently placing a call to Comcast to pay a monthly bill over the phone, he was prompted by a recording that to do so by speaking to a representative would incur a $4.00 service charge. Could this be true, a company actually charging it’s customers for the privilege of paying their bill by talking to a friendly customer service representative? Regrettably the answer is yes.
The Latin’s had a saying, Caveat Emptor ~ let the buyer beware, however we propose a newer 21st century version inspired by Comcast, “let the loyal customer beware”.
So the next time you receive a call at home from Comcast wanting to “sell” you an upgrade, cable service or their newer phone services, tell them that if they want to talk to you in person, you will expect a $4.00 credit on your next bill or hang up the phone.
Additionally, if you call them to have your name removed for their “junk mail list” you know the flyers they send you several times a month. Expect to see a $1.99 “change of service” fee attached to your next bill.
Comcast – Shame on you!
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